Could This Be The Beginning Of The End For Circuit City?

A few weeks ago, Circuit City announced that it was closing over 100 of its store including all locations in Georgia. The company cited the ailing economy as the cause. Well I wish I could be one of those people that after hearing the news, their jaw drops and have such a surprised look on their face. Well I can honestly say that I’m not surprised, in fact I predicted the company’s downfall, but not because of current circumstances.

I’ve told this story it seems like hundreds of times, but I don’t mind doing it again. I only wish I had my blog around this time a year ago. Perhaps things would be different. Anyway… last Christmas I decided to treat myself to a new HD TV. Because I don’t believe in just walking in a store and buying the prettiest model I see, i did tons of research on brands, models and prices. After crunching all the info I decided that I would not buy just one, but two TV’s. When I bought my last two TV’s I paid nearly $2000. So when I decided to buy these new TV I was expecting to be paying around the same price. To my surprise the price had drop considerably, partly due to the demand but also because of the holiday discounting the stores do to move inventory. I quickly realized that for the price I was prepared to pay, I could buy two TV’s. My original intention was to buy an HD LCD TV for my den. But now I could also buy a TV for my new bedroom. So that is that was the plan I went with.

After careful research I choose two TV’s. They were two different brands, sizes and located at different stores. The TV for my den I decided to buy a Polaroid 42’ LCD TV from Circuit City. The best deal I could find for the size I wanted was on Circuit City’s website. So I bought the TV online would pick it up at the closest store. The Closest store to have the TV in stock was a 25 minute drive away. So by the time I was able to get to the store, they had already closed for the night. So I go the next evening to pick the TV up. By the time I get to the store the next night it’s already more than 27 hours since I originally ordered the TV and received email confirmation. So I go to where you are suppose to go, to present the confirmation number, ID, and method of payment verification. They tell me to go over to the merchandise pick up area. So I’m waiting over there for nearly 10 minutes, so I knock on the service window and ask about my TV. The lady that said they were trying to find a guy that was big enough to bring it out. So after another 6-7 minutes a guy emerges with the TV and helps me load it into my car. So after ordering the TV 27 hours ago, and waiting nearly 20 minutes, I believed that I was owed a gift card for waiting because of the Circuit City’s 24 minute guarantee. According to the store’s guarantee the time you wait in line inside the store is excluded from the 24 minutes. I waited nearly 20 minutes for my item to be brought out from the stockroom, when it should have already been ready to bring out. So I explain this to the manager on duty and they say no. You have to give them time to get the item. I countered, “That’s not what the guarantee states, if that were the case you would never be violating your guarantee.” So instead of arguing with the manger on duty, which turns out was only a supervisor, I decided to call the Store Manager the next day.

The next day comes and I call the store and ask to speak to the store manager, I’m told he’s not available but they were the Assistant manager. I tell her my complaint, and she says no problem. She gives me her name and tells me it won’t be a problem. So I’m happy that it’s resolved. The Assistant manager tells me to ask next time I’m at the store to get my $24 gift card. So a couple of days later I’m in the area and stop by and try to get my gift card. I’m told that the Assistant Manager I spoke with is off that day, and I would have to speak with her because no one knows about the situation. So I’m thinking ok, I’ll come back another day. I was kind of bummed in the fact that this store is 25-30 minutes away from where I live. I do not really want to make a special trip for the gift card. So I call the next time to see if she is there, and I speak with her to let her know I’m on the way, they she pulls a 360 on me. She totally changes her tune and says that she can’t issue me a gift card because of the incident. So I ask to speak with her manager, and he tells me the same thing. I get all the way to a regional manger that apologizes but doesn’t issue me a gift card. So At this point I’m pretty ticked. If it were not for the fact that the TV was so big, and I had a hard time getting it out of my midsize car, I would have taken it back. I was so mad; I came close to renting a truck or van just to return it. But I decided to exact my anger in telling people my story and not recommending Circuit City for anything.

You see my revenge is very satisfying to me. I’m the person that people I know go to ask recommendations on what to buy and where. So when I recommend brands or stores, I just don’t include Circuit City in my advice. So when people ask what about Circuit City or why I didn’t mention them, I explain what happened to me. I am happy to say that in the last year I’ve bought or helped people buy several thousand dollars worth of electronics. I’ve often joked about becoming an electronics personal shopper for people that are not tech savvy. My only concern with the downfall of Circuit City is the status of my extended warranty on the TV a purchased.

Circuit City shot itself in the foot a few years back. It put more emphasis on it’s spin off CarMax, that it allowed store like Best Buy and Wal-Mart to come up and take control of the market. They had to play catch up, like creating their tech repair unit fogdog after the successful launch of Best Buy’s Geek Squad. Sales have taken a nose dive for years, and the economy over the last few years did not help their position. Big box retailers still have not learned the basics of retaining customer loyalty. In this economy companies can’t afford to lose repeat customers. $24 dollar gift card in the long run is a small price to pay to retain a repeat customer. There isn’t much in Circuit City that one can buy for just $24, so pretty much any purchase made with the gift card will require additional money. That gift card would translate to additional purchases in Circuit City and another opportunity to sell even more merchandise. It’s a cliché, but it’s very true, a bad customer experience cost a company more customers as opposed to a good experience. People like to tell as many people that will listen to a bad experience, this blog entry as an example. I call it therapy for a frustrated consumer.

Georgia’s Senate Race Decided

The Georgia Senate race between incumbent Saxby Chambliss a Republican and Democratic challenger Jim Martin is finally over. Sen. Chambliss retained his seat by a clear majority. Chambliss beat Martin by receiving nearly 57% of the vote. Voter turnout for the race was about 20% of registered voters.

Both candidates put up a fierce 4 week long battle of campaign ads, big name speakers and of course the name calling and mud slinging that we have come to expect. Some of the Republican’s superstars came to Georgia to campaign for Saxby Chambliss such as Alaska Governor Sarah Palin, Arizona Sen. And former Presidential candidate John McCain and for Arkansas Gov. Mike Huckabee. Jim Martin had Former President Bill Clinton and former Vice-President Al Gore come down and help his campaign. Martin had asked for the Democrats biggest star, President-Elect Barrack Obama. However it seems that the President-Elect wasn’t interested in making any kind of significant effort to help Jim Martin win the Georgia Senate seat and help the Democrats gain the so called “Super Majority”, 60 Senate seats that would make the democratic controlled senate filibuster proof. To his credit, President-Elect Obama did help Jim Martin’s campaign by recording a radio ad that was released the week before the run-off, robotic calls to residents to ask them to vote for Jim Martin, and he mailed out a postcard with “Happy Holidays” on it along with a picture of the Obama family.

I think that President-Elect Obama might as well make this mistake number one as the highest profile Democrat and as a leader. Let face it, the radio ads, postcards, and “robo” calls are all great, but making an appearance in Georgia would have been a 100 times more effective than all four combined. Georgia had record turnout for the Presidential election. Nearly a million and two-thirds fewer democrats voted in the runoff than the general election. The President-Elect could have taken a few hours at the beginning of the run-off campaign and towards the end to come down to Georgia and talk Jim Martin up, and help motivate people to go to the polls. I really believe that most people didn’t understand how crucial this election was to the democrats. Sure they heard all the spin on TV news show, but it’s different if the top Democrat himself, a superstar came down for the people to see and hear.

Barack Obama’s presence in Georgia would have been the extra boost needed to get people to the polls. People are still caught in the awe and excitement of his election. Having the President-Elect here campaigning for Jim Martin would one, tell people that the election isn’t over yet, two, that he cares about what happens in Georgia, three, that having a 60 seat in the Senate is so important it warrants’ his attention especially since it will help him make the changes he campaigned on. People clearly needed motivation to go to the polls for a run-off.

Recently the President-Elect revealed his choices for cabinet appointments, among them were current Secretary of Defense Robert Gates, and former political opponent Hilary Clinton, nominated for Secretary of State. I think he made some great choices in people, however I don’t think it was very smart to pull an active and popular Senator from a seat that can be strangle defended by Hilary Clinton. But despite the difficult work he is obviously conducting in preparation for the transition of power, there isn’t any excuse why he couldn’t have hopped on a plane and come to Georgia for a few hours. As President-Elect he can be briefed or hold meetings anywhere he chooses. He has time to go to the gym for a couple of hours a day, he could have flown down and help win the Senate race in Georgia. I hope this doesn’t come back to hurt him politically in the future. He has such great plans; it would be a shame that his first mistake could affect the rest of his administration. Let’s hope it doesn’t.

I'm A Radio Contest Winner

So Wednesday morning something really kool happened to me. To be honest I still can't believe it. The V-103 radio morning show, "The Frank And Wanda Show" are celebrating their 10th Anniversary. So they held a contest to pick 10 winners that will get Frank And Wanda's favorite things. It's a play on the annual Oprah's favorite things she gives her audience.

So I never expected to win the contest. Here is how I entered, I recorded 90210 Tuesday night on the CW69 on my desktop computer. So later that night I go to my computer and the TV version of the "Frank And Wanda Show" was still on. I watched it for a while. Towards the end a women called in because she heard her name. So Frank Ski was telling people how to enter the contest, so that is when I decided to enter. I said what the hell, why not. I entered via the web as instructed. The show pulls two names each morning during the anniversary week one at 7:30 and one at 8:30. So the next morning I forgot to listen in at the 7:30 drawing. So I was think what are the chances that I would win anyway. V-103 is like the number 2 station in Atlanta, with nearly a half million or more listeners. What chance do I have of winning, right? So I listen in at about 8:10-8:15. So They finally pull the last name for the day, and I heard them call Stephan. I immediately thought to myself who names their children Stephan? i have never liked that name. People always mispronounce my name Stephen as Stephan. So I didn't even hear the last name until they repeated it and I realized that they were calling me. I couldn't believe it. So you only have 10 minutes to call in and claim you prize. So when I called in they ask me if it was Stephen or Stephan? I was so excited that I won that I didn't even care about that anymore... simple mistake right?

So I guess you are wondering what the 10 favorite things are.... well let me tell you that they are some pretty awesome prizes. Here goes...

Frank and Wanda's Favorite things are:

1. $100 Kroger Gift Card- just in time for the holidays

2. Life size 4 foot stuffed Mickey & Minnie Dolls - my mom loves them on her bed.

3. A bottle of Jean Paul Gaultier Perfume - very nice scent

4. A Dinner at Carrabbas Italian Grill with Frank Ski

5. A Verizon Blackberry 8330 Smartphone

6. A Panasonic Lumix Digital Camera- Sweet camera, 8.1 megs

7. A Night out on the town with Frank Ski with a night's stay at the W hotel, dinner at Fleming's Prime Steakhouse & Wine Bar and VIP passes to the Velvet Room - Let say I haven't had a night like this is a long time.

8. A King Size Ralph Lauren Goose Down Comforter

9. A Trip to Las Vegas with Wanda Smith to see Cirque Du Soleil

10. A Trip to New York City with Frank Ski to see the musical Wicked

How cool is that? I hear that Oprah's prizes this year isn't all that. The Frank And Wanda Show winners were treated to a breakfast at Justin's restaurant in Buckhead. Young Jeezy mad an appearance. There was cake and champagne by Moet.

I have to say Frank and Wanda's gifts are great.... and I can't wait to get back to the cities that never really sleep, fabulous Las Vegas and lovely New York City. What a way to celebrate an anniversary. It should definitely be a fun trip.

You Can Call Him Mr. President!

On November 4, 2008 the world watched in suspense as votes across the country were tallied leading to Barack Obama’s historic win. The Senator from Illinois, was elected the nations first black President. Now more than a week later, reality has set in for most people and it’s not the total calamity that many of President-elect Obama’s opponents thought it would be.

President-Elect Obama seems to moving in a very rapid and smart manner. He has made the financial crisis a top priority. He has his transition team in place before the election to make sure they “hit the ground running”. He has been having regular meetings with his economic advisory board made up of people he trusts.

This new president has many challenges starting out, the financial crisis being at the top, also, a high unemployment rate, a $10 billion a month war and a country divided by a long and brutal election cycle. The best thing Barrack Obama can do, is make sure he retain the help of the very best when it comes to the economy, foreign policy and the war in Iraq.

The transition of power looks like it may be a smooth one. This week President and Mrs. Bush met with the Obama’s at the White House. President Bush has vowed to make the transition as easy as possible. I believe that he will work hard to make sure that the transition is seamless.

Now is the time for all Americans to unite and work together to get this country back on track. The election is over. The winners have been very sensitive and not gloating at their victory. They are reaching out to the opposition to help solve the nation’s big issues. To me, that what a President does, lead the entire nation and not just the party they belong to.

The Comedy Of Politics

Everyone loves a good joke, especially if it’s at the expense of an elected official. For years politicians have been the source of material for the late night shows. Shows like “The Tonight Show”, “The Late Show with David Letterman” and “Saturday Night Live” are notorious for their political satire. It’s always a treat when the politician being poked fun at makes an appearance and can laugh at themselves. On Saturday night, Governor Sarah Palin did just that. Sarah Palin stopped by the “SNL” studios and made an appearance in a couple of sketches. Although she didn’t say very much, it was obvious she was having fun with it.



Over the years we’ve seen politicians that are often the bud of jokes on late night television make appearances. I remember President Bill Clinton playing the saxophone on “The Arsenio Hall Show”. Janet Reno made an appearance on “SNL” in 2001 and in 2002 Al Gore hosted the show. So why would politicians appear on shows that make fun of them? Well the answer has more to do with who’s watching those shows. Today, younger adults are getting their information from shows like “The Daily Show” or “The Colbert Report”. “Saturday Night Live’s” Weekend Update is so popular that they have a special Weekend Update on Thursdays. The candidates are always campaigning for votes; they want to win people over. So they go on these shows to look more human. People can watch and see that they are people too, and they can laugh at themselves. These shows have a huge followings. Sarah Palin’s appearance on “SNL” was the show’s highest rated episode in 14 years.

With less than 2 weeks until Election Day, we can expect the candidates to step up the campaigning until election night. So I’ll expect the jokes and the sketches to get even funnier as “E-Day” approaches. Although I love the sketches and jokes, my favorite form of political satire comes from Mike Luckovich, a national syndicated political cartoonist. I think his drawings are pretty right on!